A few days after the end of your stay, an automatically generated email will invite you to share your impressions of our service. If you are not satisfied with your rental, your comments will be forwarded to our company.
No, the internet rate is only valid for internet bookings.
If the booking can be made on the website, our company will do everything possible to honour it. However, the rental rate is subject to change at any time. Only a finalised booking guarantees you will benefit from a specific rate.
If you are still unable to make a booking because no dates are available in the calendar, the shop is probably closed during that period. Alternatively, the website may not be set up yet. Please try again later to make your booking. If you are still experiencing problems, please contact us.
If you reserve a ‘ski’ item, you will automatically receive poles.
The option to purchase equipment insurance depends on the shop and the equipment selected. This option is displayed in step 3 of your booking process for each item that can be added to your basket.
If the equipment is not suitable for your personal details (height, weight, shoe size), it can be exchanged (subject to availability in store). However, to adapt the equipment to your preferences, the weather or your physical condition, please consult the details and consider the ‘multi-slide’ option (if available in store). The option to subscribe to a ‘multi-slide’ option depends on the store and the equipment chosen. This option is displayed in step 3 of your booking for each item that can be added to your basket.
Comments are moderated by our editorial team before being posted on the website. This process may take up to 10 days. Please ensure that you have not included any inappropriate language or personal information when posting your comment.
It is possible that the email ended up in your spam folder, or that your email address has changed. Please contact us so that we can verify your details and resend the email.
The shop does not provide quotes by e-mail. Please make a reservation directly on our website to find out our prices.
To make the most of your stay, you can collect your equipment from 3.30 pm on the day before your first day of skiing, or on the day of your arrival. To avoid waiting in the morning, particularly given the short time between the shop opening and the start of ski lessons or the opening of the slopes, we strongly advise you to collect your equipment the day before. Try to avoid busy times, especially Saturdays between 4:00 p.m. and 6:30 p.m. during school holidays. Please check with the shop for any changes to opening hours during these periods. Equipment can be returned until closing time on the last day of your hire, giving you time to make the most of your day. For shop opening hours, please consult the Shop page directly.
Visit step 1 of the booking process to find out everything you need to know about the location, opening dates and times, payment methods, languages spoken, brands available, and more. Consult our legal notices (accessible at the bottom of each page) to find out more about the website publisher. Consult our terms and conditions to find out more about our company and our booking procedures. Please do not hesitate to contact us for any further information, see the contact section.
